Your role is integral in keeping our customers happy and contributing to the success of our organization
Job Summary
Your role is integral in keeping our customers happy and contributing to the success of our organization.
Our Customer Success Specialists rectify existing problems and troubleshoot potential problems, and while utilizing excellent, in-depth knowledge of company products.
Providing exceptional support to new clients and on-going support and training to current clients is one of our three-fold objectives as a company.
Matching Summary
Your role is integral in keeping our customers happy and contributing to the success of our organization.
Skills & Requirements
Must-have
Troubleshoot software issues
Respond to client calls and chats
Manage client cases
In-depth product knowledge
Client-facing role
Windows workstation and server environments
Nice-to-have
Innovative problem solver
Enthusiastic and creative
Teamwork and collaboration
Drive for client success
Key Requirements
2+ years technology experience
Client service experience
Strong English communication skills
Proficient in Windows environments
Familiar with databases
Able to troubleshoot, test, report, document, install and train