Customer Success Onboarding Manager - Spend Management

U.S. Bank

Base: $98,345.00 - $115,700.00; bonus/equity: ince...
Hybrid
5+ years b2b saas onboarding experience
Consultative approach to customer needs
Drive rapid feature adoption and activation
The role focuses on helping new customers navigate the complexity of getting started with Spend Management software

Job Summary

  • The role focuses on helping new customers navigate the complexity of getting started with Spend Management software.
  • U.S. Bank is the first major bank to embed a full-featured Spend Management platform across its entire portfolio of business credit cards.
  • The position offers a comprehensive benefits package including healthcare, 401(k) matching, and up to 11 paid holidays.

Matching Summary

The role focuses on helping new customers navigate the complexity of getting started with Spend Management software.

Salary

Base: $98,345.00 - $115,700.00; Bonus/Equity: Incentive programs and equity stock purchase available; Benefits: Healthcare, 401(k), paid vacation, and holiday opportunities included

Skills & Requirements

Must-have

  • 5+ years B2B SaaS onboarding experience
  • Consultative approach to customer needs
  • Drive rapid feature adoption and activation
  • Coordinate with technical support teams
  • Manage executive-level stakeholder relationships

Nice-to-have

  • Experience in high-growth B2B organizations
  • Ability to translate feedback into insights
  • Strong track record of customer retention
  • Cross-functional partnership skills
  • Flexible hybrid work schedule adaptability

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Typically five or more years of relevant experience
  • Proven results onboarding business clients onto B2B SaaS products

Work Rights

Not specified

Tailored Resume

Cover Letter