Associate Director, Hr User Experience & Service Delivery Manager
Century Center
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Human-centered design techniques
Hr service delivery model design
Hris proficiency
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The Associate Director, HR User Experience & Service Delivery Manager at CSL Behring is responsible for enhancing the employee experience across HR services using human-centered design principles. The role requires a deep understanding of HR technology and process optimization, emphasizing collaboration with various stakeholders to ensure user-focused service delivery.
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Job Summary
The role is responsible for designing, optimizing, and continuously improving end-to-end experiences that employees and people leaders encounter across HR services.
This position requires deep expertise in HR technology architecture, including systems, integrations, data models, and user experience frameworks.
As a global role, the postholder must demonstrate flexibility to operate effectively across time zones and cultures with periodic international travel.
Matching Summary
Match Score: 75
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The Associate Director, HR User Experience & Service Delivery Manager at CSL Behring is responsible for enhancing the employee experience across HR services using human-centered design principles. The role requires a deep understanding of HR technology and process optimization, emphasizing collaboration with various stakeholders to ensure user-focused service delivery.
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Skills & Requirements
Must-have
Human-centered design techniques
HR service delivery model design
HRIS proficiency
Global matrixed organization experience
Employee experience strategy
Nice-to-have
BioPharma industry insights
Trusted advisor to senior leaders
Additional language fluency
Cross-functional collaboration skills
Strategic business acumen
Key Requirements
Minimum 5 years in HR IT or Service Design
Master's degree or professional HR IT qualification preferred
Experience within a global or matrixed organization
Deep understanding of BioPharma HR technology trends