Customer Experience Support Engineer [technical Support]
Salesforce
Tokyo, Japan
Japanese language fluency (speaking, reading, writing)
Business-level english proficiency
Technical support for web-based software
Effectively resolve enquiries from Japanese customers via Email and Chat in a considerate, accurate, and timely manner
Job Summary
Effectively resolve enquiries from Japanese customers via Email and Chat in a considerate, accurate, and timely manner.
Collaborate with the product development and QA teams to test new features and bug fixes and surfacing meaningful customer feedback.
Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.
Matching Summary
Effectively resolve enquiries from Japanese customers via Email and Chat in a considerate, accurate, and timely manner.
Skills & Requirements
Must-have
Japanese language fluency (speaking, reading, writing)
Business-level English proficiency
Technical support for web-based software
Customer support experience
Problem-solving skills
Attention to detail
Nice-to-have
Empathy and teaching ability
Curiosity about technology
Adaptability and resourcefulness
Diplomacy and poise under pressure
Team player mentality
Business-level Korean proficiency
Key Requirements
University degree or equivalent professional experience
Previous experience in technical support, desktop support, or similar role
Knowledge of OAuth, Single Sign On, SDLC, and/or network
Working knowledge of Windows/Linux/Mac OS and mobile operating systems