Join our team at Thermo Fisher Scientific as a Customer Service Representative II, where you'll contribute to our mission to make the world healthier, cleaner, and safer
Job Summary
Join our team at Thermo Fisher Scientific as a Customer Service Representative II, where you'll contribute to our mission to make the world healthier, cleaner, and safer.
This role offers opportunities for professional growth and development in a global organization committed to scientific innovation and customer success.
You'll serve as a key point of contact for both internal and external customers, demonstrating strong problem-solving abilities while maintaining high standards of accuracy and efficiency.
Matching Summary
Join our team at Thermo Fisher Scientific as a Customer Service Representative II, where you'll contribute to our mission to make the world healthier, cleaner, and safer.
Skills & Requirements
Must-have
Order processing using Oracle JD Edwards and SAP
Customer support throughout service lifecycle
Strong computer skills including Microsoft Office
Adherence to performance metrics and SLAs
Proactive communication and follow-up
Ability to work night shifts
Nice-to-have
Excellent verbal and written communication
Highly detail-oriented and organized
Strong analytic and problem-solving abilities
Ability to multi-task and prioritize effectively
Customer oriented and adaptable
Team collaboration and continuous improvement
Key Requirements
1.5-3 years hands-on order management experience
Preferably Bachelor’s degree in Arts, Science, Commerce or Business Administration