As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves supporting customers with enquiries, credit applications, financial health checks, and providing education on digital banking options.
The Multi-Channel Branch model combines face-to-face retail banking in the morning with contact centre support via telephone and digital channels in the afternoon.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional Customer Service delivery
Excellent communication skills
Ability to articulate financial terms clearly
Problem solving and effective solutions
Work in a busy retail banking environment
Support for credit product applications
Drive risk-adverse culture
Nice-to-have
Genuine interest in financial wellbeing
Ability to educate on digital banking options
Holistic customer banking solutions
Integrity and customer centricity
Experience in Financial Services, Retail or Hospitality
Key Requirements
Proven experience in customer service
Experience in Financial Services, Retail or Hospitality
Availability for full-time roster 8.35am-5.00pm Monday-Friday
Ability to work in a commercial retail environment