Support Application Support Analyst

AALUDRA TECH SOLUTIONS PTE. LTD.

Singapore, Singapore
L1/l2 production support experience
Front-office system knowledge
Incident management and troubleshooting
This role provides L1/L2 production support for critical front-office systems covering portfolio management, order execution, and trading processes

Job Summary

  • This role provides L1/L2 production support for critical front-office systems covering portfolio management, order execution, and trading processes.
  • Key responsibilities include monitoring system health, managing incidents, supporting deployments, and coordinating with external vendors to resolve issues.
  • The position requires maintaining comprehensive documentation such as run books and incident logs while participating in disaster recovery activities.

Matching Summary

Match Score: 75

This role provides L1/L2 production support for critical front-office systems covering portfolio management, order execution, and trading processes.

Skills & Requirements

Must-have

  • L1/L2 production support experience
  • Front-office system knowledge
  • Incident management and troubleshooting
  • System health monitoring dashboards
  • Change management and deployment support
  • Vendor coordination skills
  • Disaster recovery and failover testing

Nice-to-have

  • Process improvement mindset
  • Automation identification skills
  • Collaboration with infrastructure teams
  • Strong stakeholder communication
  • Documentation maintenance expertise

Key Requirements

  • Experience with production support workflows
  • Knowledge of trading and investment operations
  • Ability to troubleshoot complex technical issues

Work Rights

Not specified

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