Bordenstein Lab at Penn State University is seeking a part-time IT User Support Specialist to provide technical support to faculty, staff, and students in the materials research environment. This hybrid position involves troubleshooting hardware and software issues, training users, and supporting various IT devices
Job Summary
The role involves providing analytical, technical, and administrative work to support faculty, staff, and students in the materials research environment.
Responsibilities include diagnosing problems, installing hardware and software, and training end users on equipment usage.
Candidates must be able to create service-level process documentation and assist with infrastructure deployments.
Matching Summary
Match Score: 80
Bordenstein Lab at Penn State University is seeking a part-time IT User Support Specialist to provide technical support to faculty, staff, and students in the materials research environment. This hybrid position involves troubleshooting hardware and software issues, training users, and supporting various IT devices.
Skills & Requirements
Must-have
Technical support for lab environments
Troubleshooting computer devices and workstations
Audio Video equipment maintenance
User ticket management and resolution
Hardware and software installation
Nice-to-have
Strong problem-solving skills
Ability to work independently
Experience with security initiatives
Excellent communication with non-technical audiences
Eagerness to learn new technologies
Key Requirements
Successful completion of background check(s)
Internal application via Workday for current employees/students
External application process for non-affiliated applicants