Job Summary

• As a Complaint Handling Engineer - Medical Software you will be dealing with complaints concerning Digital Solutions quality and product performance of Hospital/Laboratory Information Systems (HIS/LIS), medical data networks, middleware solutions.
• You need to be able to read and understand source code in order to find out the root cause/causal factor of a SW malfunction/SW issue, and also be able to learn about Software requirements, fixing bugs process (even if you will not fix them) and general code maintenance, all of it in an Agile environment where you could contribute with your own ideas and proposals in a team continuously improving.
• At Roche, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week.

Matching Summary

Skills & Requirements

Key Requirements

• Degree in bioinformatics, computational biology, biomedical engineering, computer science, or IT related field
• Strong communication skills in English
• Work experience in Software related or bioinformatics/support functions
• Experience reading source code
• Understanding of cloud computing platforms and on premise infrastructure

Work Rights