Fraud Activity Agent (italian-speaking) - Hybrid Bm01

Concentrix

Barcelona, Spain
Base: 20,000 euros grosspyear; bonus/equity: up to...
Hybrid
Italian language proficiency
English language proficiency
Fraud investigation using internal tools
As a Fraud Activity Agent, you will initiate investigations on suspicious fraud cases, collect and verify documentation, and manage cases within defined pending periods

Job Summary

  • As a Fraud Activity Agent, you will initiate investigations on suspicious fraud cases, collect and verify documentation, and manage cases within defined pending periods.
  • Concentrix is a global technology and services leader that powers the brands of the future, offering career growth and personal development with full paid training.
  • The role offers a full-time permanent contract with rotative shifts, a competitive salary with bonus potential, and a great office location in Barcelona.

Matching Summary

As a Fraud Activity Agent, you will initiate investigations on suspicious fraud cases, collect and verify documentation, and manage cases within defined pending periods.

Salary

Base: 20000 euros gross/year; Bonus/Equity: up to 2400 euros gross/year; Benefits: Not specified

Skills & Requirements

Must-have

  • Italian language proficiency
  • English language proficiency
  • Fraud investigation using internal tools
  • Documentation verification
  • Case management within pending periods
  • Customer service and conflict resolution

Nice-to-have

  • Interpersonal skills
  • Active listening and empathy
  • Troubleshooting complex issues
  • Root-cause analysis
  • Proactive improvement initiatives

Key Requirements

  • Proficient or bilingual in Italian
  • Advanced English
  • Technical proficiency in OS-level topics (iOS, Android, Windows)
  • Access to and use of extended tools

Work Rights

Not specified

Tailored Resume

Cover Letter