Customer Service Associate

The Travelers Companies, Inc.

Base: $37,400.00 - $61,600.00; bonus/equity: perfo...
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High school diploma or ged required
Prior customer service experience needed
Strong verbal and written communication skills
** The Travelers Companies, Inc. is seeking a Customer Service Associate who will be the first point of contact for customers, agents, and internal partners, handling a high volume of inquiries. Ideal candidates should possess strong communication skills and prior customer service experience, as well as a desire to continuously learn and adapt in a fast-paced environment. **

Job Summary

  • The role involves handling a high volume of customer inquiries primarily via inbound calls while demonstrating empathy and resolving needs accurately.
  • Travelers offers a comprehensive benefits package including health insurance from day one, a 401(k) match up to 5%, and a fully funded pension plan.
  • Employees start with a minimum of 20 days of Paid Time Off annually plus nine paid company holidays.

Matching Summary

Match Score: 75

** The Travelers Companies, Inc. is seeking a Customer Service Associate who will be the first point of contact for customers, agents, and internal partners, handling a high volume of inquiries. Ideal candidates should possess strong communication skills and prior customer service experience, as well as a desire to continuously learn and adapt in a fast-paced environment. **

Salary

Base: $37,400.00 - $61,600.00; Bonus/Equity: Performance-based cash incentive awards available; Benefits: Health insurance, 401(k) match, pension plan, PTO

Skills & Requirements

Must-have

  • High school diploma or GED required
  • Prior customer service experience needed
  • Strong verbal and written communication skills

Nice-to-have

  • Ability to navigate multiple systems simultaneously
  • Critical thinking and analytical skills
  • Resilience in high-volume fast-paced environment
  • Desire to continuously acquire new skills

Key Requirements

  • High school diploma or GED
  • Prior customer service experience
  • Completion of online pre-employment assessment

Work Rights

Not specified

Tailored Resume

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