Sr. Customer Success Manager/customer Success Manager- Paradox

rafftech.army

Chicago, IL, USA
Base: $99,800 - $149,600 usd (chicago); $90,300 - ...
Fully remote
Customer success and account management
Enterprise saas solution support
Technical understanding of complex software
Paradox helps organizations reimagine recruitment with a conversational recruiting platform powered by AI to streamline hiring processes

Job Summary

  • Paradox helps organizations reimagine recruitment with a conversational recruiting platform powered by AI to streamline hiring processes.
  • The role involves partnering with enterprise clients globally to provide exceptional onboarding, training, ongoing support, and account expansion services.
  • Workday offers a flexible work approach combining remote and in-person time, with a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

Paradox helps organizations reimagine recruitment with a conversational recruiting platform powered by AI to streamline hiring processes.

Salary

Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer success and account management
  • Enterprise SaaS solution support
  • Technical understanding of complex software
  • Global cross-functional team collaboration
  • Client onboarding and training
  • Strategic account management

Nice-to-have

  • HR/recruiting software domain expertise
  • Executive level relationship building
  • Data analysis and communication skills
  • Mentorship to junior team members
  • Flexible work environment

Key Requirements

  • 7+ years customer success experience (Sr. CSM)
  • 5+ years customer success experience (CSM)
  • Experience supporting enterprise SaaS solutions
  • Technical knowledge of software ecosystems
  • Bachelor degree or equivalent experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

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