The Application Support Specialist is a key member of the Information Technology (IT) team and serves as a critical link between end-users, IT Operations, and Software Development
Job Summary
The Application Support Specialist is a key member of the Information Technology (IT) team and serves as a critical link between end-users, IT Operations, and Software Development.
The role focuses on managing support requests, triaging and resolving incidents, ensuring operational stability, and maintaining accurate tracking of issues or bugs in internal systems.
In this role, you will also take ownership of executing operational procedures, validating data, running reports, and continuously improving support processes.
Matching Summary
The Application Support Specialist is a key member of the Information Technology (IT) team and serves as a critical link between end-users, IT Operations, and Software Development.
Skills & Requirements
Must-have
1st Line Support and triage
SQL queries, scripts, and procedures
Operational reports and system monitoring
Maintain clear documentation
Improve support processes
Nice-to-have
Web-based or enterprise applications
Basic scripting knowledge
Familiarity with APIs, log analysis
ITIL processes or service management
Agile environments
Key Requirements
University degree in Computer Science, Information Systems, or related field
At least 2 years of experience in Application Support
Experience with ticketing/issue tracking systems
Basic to intermediate SQL skills
Ability to execute stored procedures, scripts, and scheduled jobs
Strong analytical, troubleshooting, and problem-solving skills