Client Support Specialist 1

GLOBAL PAYMENT HOLDING COMPANY

Not specified
High school diploma or equivalent
Excellent communication skills
Ability to resolve merchant issues
Global Payments is seeking a Client Support Specialist to provide help desk support for PC, server, and mainframe applications. The role involves assisting clients with technical issues, documenting problems, and ensuring timely resolution to enhance customer relationships within the payments technology landscape

Job Summary

  • Global Payments enables millions of people to move money using best-in-class payment technology and software solutions.
  • The role involves receiving routine client issues via phone and email, documenting them as tickets, and determining the ultimate impact.
  • Employees will provide initial technical support such as resetting passwords and verifying systems during scheduled outages.

Matching Summary

Match Score: 75

Global Payments is seeking a Client Support Specialist to provide help desk support for PC, server, and mainframe applications. The role involves assisting clients with technical issues, documenting problems, and ensuring timely resolution to enhance customer relationships within the payments technology landscape.

Skills & Requirements

Must-have

  • High School Diploma or Equivalent
  • Excellent communication skills
  • Ability to resolve merchant issues

Nice-to-have

  • Bachelor's Degree in Computer Science
  • 2 Years Relevant Help Desk Experience
  • POS Terminal experience

Key Requirements

  • High School Diploma or Equivalent
  • Typically No Relevant Experience Required
  • Bachelor's Degree Preferred

Work Rights

Not specified

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