Amazon Connect Automation Consultant, Quality Assurance

NeuraFlash

Remote
Remote
Amazon connect contact flow testing
Automated ivr validation expertise
Load and performance testing with jmeter
The role involves leading quality assurance efforts for Amazon Connect implementations including automated IVR validation and load testing

Job Summary

  • The role involves leading quality assurance efforts for Amazon Connect implementations including automated IVR validation and load testing.
  • Candidates will test advanced conversational AI systems like Agentforce and validate omni-channel routing across voice, chat, and email.
  • NeuraFlash offers a flexible remote work culture with up to 25% travel opportunities and a focus on celebrating achievements.

Matching Summary

The role involves leading quality assurance efforts for Amazon Connect implementations including automated IVR validation and load testing.

Skills & Requirements

Must-have

  • Amazon Connect contact flow testing
  • Automated IVR validation expertise
  • Load and performance testing with JMeter
  • AWS Lambda and CloudFormation stack testing
  • Conversational AI and NLU system testing
  • CI/CD pipeline development using Jenkins
  • Postman API integration testing

Nice-to-have

  • Experience with Bespoken or Cyara tools
  • Knowledge of Genesys or Cisco platforms
  • Cross-platform contact center benchmarking
  • Agile team collaboration skills
  • Familiarity with Salesforce Agentforce

Key Requirements

  • Deep expertise in Amazon Connect testing
  • Proficiency in JMeter or LoadRunner for performance testing
  • Experience with AWS services including Lambda and S3
  • Strong scripting skills for automated test frameworks
  • Knowledge of SQL and AWS cloud platform knowledge

Work Rights

Not specified

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