Lead Business Systems Analyst - Interoperability

Amex GBT

Gurgaon, India
**
Travel servicing applications infrastructure
End-to-end pilot management
Defect investigation and resolution
** Amex GBT is seeking a Lead Business Systems Analyst - Interoperability in Gurgaon, India, to enhance the integration of travel servicing applications. The ideal candidate will have extensive experience in travel technology and software testing, with a strong background in GDS systems. **

Job Summary

  • As Lead Business Systems Analyst - Interoperability, you will ensure smooth integration and effective operation of our travel servicing applications and infrastructure.
  • You will perform comprehensive testing of travel servicing and desktop applications, manage E2E pilot activities globally, and engage with Product and Development Teams to deploy production versions.
  • Amex GBT offers flexible benefits, travel perks, and extensive learning opportunities, striving to champion inclusion in every aspect of its business.

Matching Summary

Match Score: 75

** Amex GBT is seeking a Lead Business Systems Analyst - Interoperability in Gurgaon, India, to enhance the integration of travel servicing applications. The ideal candidate will have extensive experience in travel technology and software testing, with a strong background in GDS systems. **

Skills & Requirements

Must-have

  • Travel servicing applications infrastructure
  • End-to-end pilot management
  • Defect investigation and resolution
  • IT Change Management Board participation
  • Service Advisory Communications distribution
  • GDS platforms (Sabre, Amadeus)
  • Troubleshooting multi-tiered web architectures

Nice-to-have

  • Creative thinking for root cause analysis
  • Customer and client-focused approach
  • Adaptability to changing environments
  • Thrive under pressure and get results
  • Self-starter and quick learner
  • Hands-on individual technically savvy

Key Requirements

  • Bachelor's or Master's degree or equivalent experience
  • Minimum 6+ years Travel technology experience
  • Minimum 4+ years software testing experience
  • Familiarity with GBT travel servicing technology
  • Strong knowledge of Amadeus and Sabre GDS systems
  • Experience with servicing applications and point-of-sale workflows
  • Proficiency in JSON/XML, APIs, Web services, .NET Framework, Windows OS, SQL queries
  • Experience with cloud platforms (Azure, AWS, GCP)
  • Experience with log analysis tools (Datadog, Nexthink, Kibana)
  • Experience with ticketing systems (Freshservice, ServiceNow, Salesforce)

Work Rights

Not specified

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