Customer Banking Specialist - Glen Innes - Multi Channel Branch
CommBank
Glen Innes, Australia
Exceptional customer service delivery
In-depth customer conversations
Support home loans and business banking
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
You’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
You will be joining one of our Multi-Channel Branches, servicing customers face to face and via telephone or other digital channels.
Matching Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
exceptional customer service delivery
in-depth customer conversations
support home loans and business banking
process credit product applications
demonstrate in-branch technology
problem solve and provide solutions
Nice-to-have
championing processes and procedures
risk-adverse culture
holistic customer solutions
improving financial wellbeing
Key Requirements
Proven experience delivering exceptional Customer Service