Customer Service Lending key objectives are to grow proprietary mortgage lending, delivering exceptional customer service outcomes and a differentiated service model
Job Summary
Customer Service Lending key objectives are to grow proprietary mortgage lending, delivering exceptional customer service outcomes and a differentiated service model.
The CSL Team Manager role is to lead, develop, and retain a team of lenders.
This is a great opportunity to build a team of lenders to accommodate to the unprecedented demand of the housing market.
Matching Summary
Customer Service Lending key objectives are to grow proprietary mortgage lending, delivering exceptional customer service outcomes and a differentiated service model.
Skills & Requirements
Must-have
Lead and develop a team of lenders
Drive sales and service performance
Manage lending processes and risk
Home lending environment experience
Advanced knowledge of home loan processes
Nice-to-have
Cultivate successful sales culture
Build positive relationships
Industry expertise and market knowledge
Community contributions
Key Requirements
Demonstrated leadership, coaching, people management skills
Proven success in achieving business sales & service results
Advanced knowledge of CBA home loan processes and systems
Exceptional planning and time management skills
Detailed technical understanding of lending products