Job Summary

• Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI.
• As a Senior Solution Architect, you will be responsible for designing and implementing complex software solutions that meet the needs of the organization and its customers.
• Talkdesk offers an uncapped paid time off program, 14 paid holidays each year, and comprehensive health, retirement, and insurance benefits.

Matching Summary

Salary

$136,000 to $204,000; Bonus or commission; Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP), 401(k) plan

Skills & Requirements

Key Requirements

• 3-5 years of experience in Professional Services or Consulting
• 5 years of IT project management experience in a SaaS business
• Experience with CX, CCaaS, and/or UCaaS solutions
• Familiar with creating and managing Web Services (REST/SOAP/WSDL)
• Proven track record of managing and delivering IT projects
• Salesforce and other CRM experience preferred

Work Rights