Senior Service Desk Analyst

Invesco

Charlottetown, Canada
Base: $60,000 - $80,000pyear; bonus/equity: not sp...
Hybrid
Advanced troubleshooting complex issues
Customer service and timely resolution
Process optimization for efficiency
The Infrastructure CX team provides technology-related support and premier service across 50+ offices in 20+ countries spanning 4 continents

Job Summary

  • The Infrastructure CX team provides technology-related support and premier service across 50+ offices in 20+ countries spanning 4 continents.
  • The Senior Service Desk Analyst oversees technology development solutions, maintenance, and support of applications, and provides dedicated technology infrastructure support.
  • Invesco offers a competitive total rewards package including a hybrid working environment, RRSP contributions, health and wellness benefits, and parental leave benefits.

Matching Summary

The Infrastructure CX team provides technology-related support and premier service across 50+ offices in 20+ countries spanning 4 continents.

Salary

Base: $60,000 - $80,000/year; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • Advanced troubleshooting complex issues
  • Customer service and timely resolution
  • Process optimization for efficiency
  • Monitoring ticket queues and mailboxes
  • Security and compliance adherence

Nice-to-have

  • Leadership and team motivation
  • Strategic thinking and planning
  • Excellent communication skills
  • Creative problem-solving ability
  • Professionalism and courtesy

Key Requirements

  • 7+ years relevant experience
  • Bachelor's or Master's Degree
  • Proven mentoring experience
  • Extensive project management experience
  • In-depth security and compliance knowledge

Work Rights

Not specified

Tailored Resume

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