Customer Experience Advisor | S1 | Retail Banking | Lurgan Branch

Jessander

Lurgan, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Outstanding customer service skills
Effective communication with customers
Flexible and multi-skilled working approach
Santander is evolving into a technology-driven organisation focused on customer-centric transformation and innovation

Job Summary

  • Santander is evolving into a technology-driven organisation focused on customer-centric transformation and innovation.
  • The role involves acting as the first point of contact for customers, assisting with transactions, queries, and protecting customers against fraud and scams.
  • Employees receive a starting salary of £25,000 plus benefits including holiday allowance, healthcare, pension contributions, and wellbeing support.

Matching Summary

Santander is evolving into a technology-driven organisation focused on customer-centric transformation and innovation.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days holiday plus bank holidays, voluntary healthcare, pension contributions, death-in-service benefit, income protection insurance

Skills & Requirements

Must-have

  • Outstanding customer service skills
  • Effective communication with customers
  • Flexible and multi-skilled working approach
  • Ability to handle customer transactions
  • Problem solving in customer interactions
  • On call working role minimum 260 hours

Nice-to-have

  • Desire to go above-and-beyond for customers
  • Effective team working skills
  • Openness to broad range of activities
  • Ability to adapt to business needs
  • Customer relationship building
  • Knowledge development of banking products

Key Requirements

  • Proven customer service experience
  • Right to work in the UK
  • Minimum 260 hours per annum availability

Work Rights

Right to work in the UK required

Sponsorship: available

Tailored Resume

Cover Letter