The Fulfillment Specialist (Reliever) is responsible for securing donor and new sponsor acquisitions by delivering superior customer service through various communication channels
Job Summary
The Fulfillment Specialist (Reliever) is responsible for securing donor and new sponsor acquisitions by delivering superior customer service through various communication channels.
Key responsibilities include following up with potential sponsors, responding to inquiries, coordinating with Finance and Donor Care teams, and processing completed sign-ups.
The role involves actively thinking of ways to improve business processes and strategies for enhanced donor service and positive customer impact.
Matching Summary
The Fulfillment Specialist (Reliever) is responsible for securing donor and new sponsor acquisitions by delivering superior customer service through various communication channels.
Skills & Requirements
Must-have
superior customer service
donor and sponsor acquisition
communication channels
child sponsorship education
payment monitoring
welcome kit processing
Nice-to-have
proactive process improvement
positive customer experience
Christian faith inspired
Key Requirements
Bachelor's degree in marketing, Business Administration, Public Relations or related
2 years of experience in contact center customer service
Knowledge and skill in online marketing and communications
Experience in digital and/or e-commerce customer service
Good communication, interpersonal, and problem-solving skills