Guest Relation And Duty Manager H/f - Cdd Remplacement

Sofitel Sydney Wentworth

Brussels, Belgium
On-site
High-end customer service
Guest satisfaction and loyalty
Vip guest management
You will be fully integrated into the Front Office team, allowing you to gain professional experience in an atmosphere of elegant creativity and modern comfort

Job Summary

  • You will be fully integrated into the Front Office team, allowing you to gain professional experience in an atmosphere of elegant creativity and modern comfort.
  • As the primary point of contact between management and customers, you will be able to inspire teams with passion to strive for excellence and offer guests high-end quality service.
  • You will be responsible for updating and tracking client files on OPERA (Guest Profile + Merge Profile) in collaboration with the Reception and Reservation departments.

Matching Summary

You will be fully integrated into the Front Office team, allowing you to gain professional experience in an atmosphere of elegant creativity and modern comfort.

Skills & Requirements

Must-have

  • High-end customer service
  • Guest satisfaction and loyalty
  • VIP guest management
  • Opera PMS system
  • Brand standards implementation

Nice-to-have

  • Elegant creativity and modern comfort
  • Passion for excellence
  • Pro-active and dynamic approach

Key Requirements

  • Experience in a 5* Luxury hotel
  • Fluent French, English, and Dutch
  • Excellent interpersonal skills
  • Impeccable presentation

Work Rights

Not specified

Tailored Resume

Cover Letter