Technical Customer Service Representative

Harris Chronic Care

Illinois, United States
Base: $27-32ph; bonus/equity: not specified; benef...
Fully remote
Technical phone support
Troubleshoot technical problems
Windows server support
As a Technical Customer Support Representative, you'll provide technical phone support to customers using the OBIX system, with the main goal to quickly find and fix their technical problems

Job Summary

  • As a Technical Customer Support Representative, you'll provide technical phone support to customers using the OBIX system, with the main goal to quickly find and fix their technical problems.
  • Responsibilities include supporting Windows servers (2008, 2012, 2016) and desktops (Windows 7, 8, 10), helping with assigned projects, and finishing administrative tasks on time.
  • The company offers 3 weeks' vacation and 5 personal days, comprehensive medical, dental, and vision benefits, employee stock ownership, and RRSP/401k matching programs.

Matching Summary

As a Technical Customer Support Representative, you'll provide technical phone support to customers using the OBIX system, with the main goal to quickly find and fix their technical problems.

Salary

Base: $27-32/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Technical phone support
  • Troubleshoot technical problems
  • Windows server support
  • Windows desktop support
  • Network systems support
  • Customer service skills

Nice-to-have

  • Work well with a team
  • Handle busy workload
  • Work independently
  • Professional attitude
  • Dependable and on time

Key Requirements

  • 3 to 5 years relevant experience
  • Associate's degree in technical field
  • MCP or MCTS certification
  • A+ certification
  • Experience using ticketing software
  • Experience in a 24/7 environment

Work Rights

Not specified

Tailored Resume

Cover Letter