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Rolls-Royce is seeking a Regional Product Support Manager to oversee service area management, customer support, and business development in after-sales services for MTU products. The role requires significant travel and involves collaboration with local OEMs and distributors to enhance customer satisfaction and resolve issues effectively.
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Job Summary
Manage assigned service area and account responsibilities from a total after sales support/penetration perspective by developing and maintaining a close working relationship with local OEMs, direct accounts, distributor and dealer representatives.
Oversee and perform field inspections of failed parts to identify primary cause of failure and reduce future incidents through reporting using the available tools i.e. FiRe, C4S, FFR’s...
Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan.
Matching Summary
Match Score: 75
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Rolls-Royce is seeking a Regional Product Support Manager to oversee service area management, customer support, and business development in after-sales services for MTU products. The role requires significant travel and involves collaboration with local OEMs and distributors to enhance customer satisfaction and resolve issues effectively.
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Salary
$94,160 - $153,010-Annually
Skills & Requirements
Must-have
After sales support
Customer service
Product knowledge
Service modifications and campaigns
Nice-to-have
Strong analytical ability
Leadership/negotiation skills
Self-starter
Work effectively with others
Key Requirements
Bachelor’s degree in Engineering or Business Management and 5 years of applicable experience in service support within after-sales; or 9 years of experience in service support experience within after sales
Ability and willingness to travel (50-70%) - domestic and international
Authorized to work for any employer in the U.S without sponsorship