Senior Buckeye Link Counselor

The Ohio State University

Columbus, OH, US
Advanced problem resolution
Student employee supervision
Knowledge of student information system
The Senior Counselor serves as a lead practitioner within the Buckeye Link team, providing comprehensive student service expertise in Undergraduate Admissions, Graduate and Professional Admissions, and University Orientation

Job Summary

  • The Senior Counselor serves as a lead practitioner within the Buckeye Link team, providing comprehensive student service expertise in Undergraduate Admissions, Graduate and Professional Admissions, and University Orientation.
  • This role acts as a primary resource for advanced problem resolution and strategic workload management, ensuring operational excellence across the unit.
  • The position includes overseeing student employee workflows, designing training sessions, maintaining knowledge management resources, and collaborating with campus partners to improve service integration.

Matching Summary

The Senior Counselor serves as a lead practitioner within the Buckeye Link team, providing comprehensive student service expertise in Undergraduate Admissions, Graduate and Professional Admissions, and University Orientation.

Skills & Requirements

Must-have

  • Advanced problem resolution
  • Student employee supervision
  • Knowledge of Student Information System
  • Experience with Salesforce
  • Training design and delivery
  • University admissions expertise

Nice-to-have

  • Ability to work independently
  • Experience handling escalated student concerns
  • Cultural and socioeconomic sensitivity
  • Process improvement collaboration
  • Mentorship and feedback skills

Key Requirements

  • Bachelor's Degree or equivalent
  • 4 years relevant experience
  • 1-2 years Buckeye Link Counselor experience
  • Advanced knowledge of SIS and Salesforce
  • Ability to handle escalated student issues

Work Rights

Not specified

Tailored Resume

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