Service Desk, Subject Matter Expert

Kyndryl

Hybrid
Digital workforce services process expertise
Itil framework knowledge application
Agile for services principles implementation
The role involves serving as a subject matter expert in Digital Workforce Services to ensure quality delivery and drive process improvements

Job Summary

  • The role involves serving as a subject matter expert in Digital Workforce Services to ensure quality delivery and drive process improvements.
  • Candidates will be responsible for designing comprehensive education plans, managing knowledge articles, and applying Agile for Services principles.
  • Kyndryl offers a flexible, hybrid-friendly culture with a strong focus on employee well-being, belonging, and continuous career growth.

Matching Summary

Match Score: 85

The role involves serving as a subject matter expert in Digital Workforce Services to ensure quality delivery and drive process improvements.

Skills & Requirements

Must-have

  • Digital Workforce Services process expertise
  • ITIL framework knowledge application
  • Agile for Services principles implementation
  • Quality management and improvement skills
  • Knowledge Management process execution
  • Team coaching and training design

Nice-to-have

  • Stakeholder buy-in and conflict management
  • Design Thinking workshop facilitation
  • Continuous improvement via 360-degree feedback
  • Client partnering and interpersonal relationship skills
  • Proactive process abnormality detection

Key Requirements

  • 4-5+ years of overall experience
  • Engineering or Non-Engineering Graduate with IT certificate
  • ITIL Certification preferred
  • Experience in team management and client interaction
  • Proficiency in MS Office for reporting

Work Rights

Not specified

Tailored Resume

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