Senior Pre- & Post-sales Customer Engineer, Enterprise

Pendo

Remote, US
Ote: $193,393 - $241,742; split: 70% base / 30% va...
Remote
5 to 8 years customer-facing technical experience
Deep hands-on web technologies html css javascript rest apis
Manage strategic enterprise accounts with executive stakeholders
The Customer Engineering team serves as the technical backbone for pre- and post-sales motions, helping customers connect technical execution to business outcomes

Job Summary

  • The Customer Engineering team serves as the technical backbone for pre- and post-sales motions, helping customers connect technical execution to business outcomes.
  • This role involves owning strategic Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation while leading technical strategy for complex deployments.
  • Pendo offers competitive compensation with a 70/30 base-to-variable split, strong 401(k) match, equity, and flexible time off.

Matching Summary

The Customer Engineering team serves as the technical backbone for pre- and post-sales motions, helping customers connect technical execution to business outcomes.

Salary

OTE: $193,393 - $241,742; Split: 70% Base / 30% Variable; Benefits: Employer-heavy coverage $0 premium options 401(k) match equity flexible time off

Skills & Requirements

Must-have

  • 5 to 8 years customer-facing technical experience
  • Deep hands-on web technologies HTML CSS JavaScript REST APIs
  • Manage strategic Enterprise accounts with executive stakeholders
  • Solve ambiguous problems with multiple variables constraints tradeoffs
  • Connect technical execution to business outcomes retention expansion ROI
  • Hands-on use of AI tools for workflow automation content creation
  • Experience mentoring or coaching junior technical team members

Nice-to-have

  • Experience with Pendo digital adoption platforms product analytics
  • Hands-on mobile app development Swift Android React Native
  • Familiarity with data architecture AI machine learning concepts
  • Track record building reusable frameworks playbooks processes adopted by team
  • AI-curious mindset rewiring work around AI tools

Key Requirements

  • 5 to 8 years experience in Sales Engineering Solutions Engineering TAM or similar
  • Proven ability to architect and troubleshoot complex front-end implementations
  • Demonstrated integration of AI tools into day-to-day work rather than experimentation
  • Experience mentoring or coaching more junior technical team members

Work Rights

Not specified

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