Business Analyst

Caliberpublicsafety

**
3 to 5 years enterprise systems experience
Nice cxone iex observe ai proficiency
Microsoft power bi and smartsheet skills
** Caliberpublicsafety is seeking an experienced Business Analyst to enhance their contact center operations by bridging business needs with technology solutions. The ideal candidate will have a strong background in business analysis, data analytics, and project management, along with excellent communication skills. **

Job Summary

  • This role serves as the vital link between business users and IT to ensure seamless communication across multiple lines of business.
  • The ideal candidate will analyze data from various platforms to create visualizations that identify actionable insights for the contact center.
  • You will partner with developers to troubleshoot application issues and facilitate user acceptance testing with key stakeholders.

Matching Summary

Match Score: 75

** Caliberpublicsafety is seeking an experienced Business Analyst to enhance their contact center operations by bridging business needs with technology solutions. The ideal candidate will have a strong background in business analysis, data analytics, and project management, along with excellent communication skills. **

Skills & Requirements

Must-have

  • 3 to 5 years enterprise systems experience
  • NICE CXOne IEX Observe AI proficiency
  • Microsoft Power BI and Smartsheet skills
  • Contact center KPIs understanding
  • Root cause analysis and troubleshooting

Nice-to-have

  • AI and automation integration interest
  • Collaborative team-focused environment
  • Confident communication with stakeholders
  • Proactive risk identification skills

Key Requirements

  • Bachelor's degree preferred or equivalent experience
  • Minimum 3 to 5 years Business Analyst experience
  • Eligible to work in the U.S. without restrictions

Work Rights

Must be eligible to work in the U.S. with no restrictions

Tailored Resume

Cover Letter