Customer Service Representative

Finternz

Basingstoke, United Kingdom
Not specified; not specified; flexible working pyt...
Relevant financial services experience
Call handling role experience
Proficient in telephony and computer systems
The role involves serving as the key point of contact for customers via phone and live web chat to help them manage their financial products

Job Summary

  • The role involves serving as the key point of contact for customers via phone and live web chat to help them manage their financial products.
  • FNZ offers a flexible working environment with both full-time and part-time shifts available from Monday to Saturday.
  • Team members receive ongoing training, support, and induction to ensure continuous professional development and performance improvement.

Matching Summary

The role involves serving as the key point of contact for customers via phone and live web chat to help them manage their financial products.

Salary

Not specified; Not specified; Flexible working patterns offered

Skills & Requirements

Must-have

  • Relevant financial services experience
  • Call handling role experience
  • Proficient in telephony and computer systems
  • Ability to multi-task effectively

Nice-to-have

  • Passionate about delivering exceptional customer service
  • Strong attention to detail
  • Proactive in suggesting process improvements
  • Collaborative team player mindset

Key Requirements

  • Relevant Financial Services experience or call handling role
  • Completion of mandatory training sessions by required dates

Work Rights

Not specified

Tailored Resume

Cover Letter