Services Project Coordinator (remote) Mst/pst

Lowes Companies Inc

Base: $17.73 - $29.61 ph; bonus/equity: not specif...
Fully remote
Customer facing role experience
Installation job tracking and support
Inbound and outbound call management
The primary purpose of this role is to facilitate end-to-end oversight and support for customers purchasing installation jobs

Job Summary

  • The primary purpose of this role is to facilitate end-to-end oversight and support for customers purchasing installation jobs.
  • This position requires excellent customer service and problem-solving skills to address issues and communicate with various stakeholders in a timely manner.
  • Candidates must be able to adapt to a fast-paced environment where schedules may include night and/or weekend hours.

Matching Summary

The primary purpose of this role is to facilitate end-to-end oversight and support for customers purchasing installation jobs.

Salary

Base: $17.73 - $29.61 per hour; Bonus/Equity: Not specified; Benefits: Refer to benefits page

Skills & Requirements

Must-have

  • Customer facing role experience
  • Installation job tracking and support
  • Inbound and outbound call management
  • SLA adherence and scheduling
  • Compliance document upload proficiency

Nice-to-have

  • Adaptability to fast-paced environment
  • Active listening and problem-solving skills
  • Experience in remodeling or construction industry
  • Receptiveness to feedback and coaching
  • Project management function experience

Key Requirements

  • High school diploma or GED
  • 1-3 years customer facing experience
  • Bachelor's degree preferred
  • 1 year project coordination experience
  • 1 year contact center environment experience

Work Rights

Not specified

Tailored Resume

Cover Letter