Account Manager (smb)

Trustpilot

Copenhagen, Denmark
Competitive compensation pyckage; bonus included; ...
On-site
Saas or subscription-based account management experience
Strong understanding of retention and nrr motions
Proficiency in salesforce crm for forecasting
Trustpilot is seeking a SMB Account Manager in Copenhagen, Denmark, responsible for managing and growing a portfolio of existing customers in the UK market. The ideal candidate should have experience in account management within a SaaS environment, demonstrating strong commercial acumen, customer relationship skills, and the ability to drive renewals and revenue growth

Job Summary

  • The role is responsible for retaining and growing a defined portfolio of existing customers on the UK market while driving renewals and expanding accounts.
  • Trustpilot offers a competitive compensation package including bonus, 25 days holiday plus extra days after one year, and comprehensive health benefits.
  • Candidates will collaborate closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth for their assigned accounts.

Matching Summary

Match Score: 85

Trustpilot is seeking a SMB Account Manager in Copenhagen, Denmark, responsible for managing and growing a portfolio of existing customers in the UK market. The ideal candidate should have experience in account management within a SaaS environment, demonstrating strong commercial acumen, customer relationship skills, and the ability to drive renewals and revenue growth.

Salary

Competitive compensation package; Bonus included; Benefits: 25 days holiday + 5 extra days; Health package; Pension; Paid parental leave

Skills & Requirements

Must-have

  • SaaS or subscription-based account management experience
  • Strong understanding of retention and NRR motions
  • Proficiency in Salesforce CRM for forecasting
  • Experience with upsell and cross-sell strategies
  • Ability to manage large customer portfolios

Nice-to-have

  • Understanding of digital advertising industry
  • Experience with search marketing
  • Excellent stakeholder management skills
  • Comfortable in fast-moving target-driven environments

Key Requirements

  • Experience in account management within SaaS
  • Solid commercial awareness linking product value to outcomes
  • Skilled at managing accurate account data in CRM systems

Work Rights

Not specified

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