Sr Business Process Analyst - Knowledge Management And Ai

Workday

Not specified; not specified; not specified
Fully remote
8+ years business process analyst experience
5+ years knowledge management tools
Process mapping and analysis methodologies
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools

Job Summary

  • This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools.
  • The team partners with cross-functional groups to enable exceptional workmate performance and deliver a best-in-class customer experience.
  • Candidates will collaborate with technical teams to integrate knowledge management systems and refine AI capabilities for proactive issue resolution.

Matching Summary

This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools
  • Process mapping and analysis methodologies
  • SQL and data visualization proficiency
  • Digital support technologies experience

Nice-to-have

  • KCS and Lean Six Sigma certification
  • AI chatbot and automated systems knowledge
  • Adaptable self-starter with curiosity
  • Strong written and verbal communication
  • Experience with global customer support

Key Requirements

  • Bachelor's degree in related field or equivalent experience
  • 8+ years as Business Process Analyst or similar
  • 5+ years in knowledge management and KCS methodologies
  • 2+ years experience with SQL and data visualization
  • Demonstrated experience with AI chatbot/automated systems

Work Rights

Not specified

Tailored Resume

Cover Letter