Base: $150,000 - $190,000; bonus/equity: up to 20%...
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Manage enterprise customers or partners
Comfortable with apis, sso, sdks, webhooks
Lead complex integrations from signature to go-live
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The Director of Customer Success (Partner Solutions) at National General Holdings Corp focuses on driving partner success through effective onboarding and product strategy in the identity protection sector. This remote role requires extensive experience in enterprise customer success and a strong understanding of technical integrations.
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Job Summary
This role spans the full customer lifecycle, partnering with sales during pre-sales discovery to align customer needs with AIP’s capabilities and set clear expectations.
Lead partner onboarding launches, managing integrations from signature to go live, coordinating timelines, stakeholders, testing, and readiness activities for a smooth, on time deployment.
Capture customer needs and pain points, field questions, triage and prioritize integration issues, coordinate resolution and escalations, translate needs into crisp outcomes, help prioritize the roadmap.
Matching Summary
Match Score: 75
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The Director of Customer Success (Partner Solutions) at National General Holdings Corp focuses on driving partner success through effective onboarding and product strategy in the identity protection sector. This remote role requires extensive experience in enterprise customer success and a strong understanding of technical integrations.
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Salary
Base: $150,000 - $190,000; Bonus/Equity: up to 20% annual performance bonus; Benefits: Not specified
Skills & Requirements
Must-have
Manage enterprise customers or partners
Comfortable with APIs, SSO, SDKs, webhooks
Lead complex integrations from signature to go-live
Drive partner adoption and value realization
Translate customer needs into product roadmap input
Nice-to-have
Passion for customer success and product strategy
Shape product strategy through customer insight
Proactively identify risks and opportunities
Build playbooks and best practices
Key Requirements
7+ years in enterprise customer success, account management, or technical consulting