Customer Journey Expert – Product Area Netting With Bank Mendes Gans (bmg)

Bank Mendes Gans (bmg)

Netherlands
Base: tailored to your qualities + experience with...
Hybrid
Customer journey design and implementation
Product improvement and automation
Stakeholder management
Contribute to BMG becoming the bank which provides top notch services and products for our customers in Netting and Cash Pool

Job Summary

  • Contribute to BMG becoming the bank which provides top notch services and products for our customers in Netting and Cash Pool.
  • Lead and manage the end-to-end customer journeys from design to development and implementations in this field, focusing on customer value delivery.
  • The benefits of working with us at ING/BMG include a tailored salary, 12-month contract with view to extend, and hybrid working options.

Matching Summary

Contribute to BMG becoming the bank which provides top notch services and products for our customers in Netting and Cash Pool.

Salary

Base: tailored to your qualities and experience within FS10 / GJA16; Bonus/Equity: Not specified; Benefits: 12-month contract with view to extend, 36 or 40 hour workweek, Individual leave: 24+2 individual holiday days based on 36 hr workweek, Diversity leave: 3 days per year, CSR days: up to 2 days per year, 13th month salary, 8% Holiday payment, Individual Savings Contribution (BIS), 3.5% of your gross annual salary, Mobility card, Attractive pension scheme, Hybrid working

Skills & Requirements

Must-have

  • Customer journey design and implementation
  • Product improvement and automation
  • Stakeholder management
  • Analytical skills
  • Fact-based customer insights

Nice-to-have

  • Customer centric and result driven
  • Initiative and entrepreneurship
  • Hands-on mentality
  • Informal working environment
  • Out-of-the-box thinking

Key Requirements

  • 3+ years relevant experience
  • Master degree in Finance, Economics, Business administration, Business Analytics
  • Current residency in the Netherlands
  • Fluent in English

Work Rights

Current residency in the Netherlands

Tailored Resume

Cover Letter