Provide 1st Level IT Support, responding to and resolving customer requests regarding software, hardware, and network operations difficulties with fast, efficient, and friendly customer service
Job Summary
Provide 1st Level IT Support, responding to and resolving customer requests regarding software, hardware, and network operations difficulties with fast, efficient, and friendly customer service.
Accurately document calls and incidents, manage time and workload to meet predetermined service levels, and maintain data accuracy in the contact management system.
Flexible to work in a 24/7 environment on a rotating shift roster including nights and weekends, supporting multiple clients through professionalism and insight.
Matching Summary
Provide 1st Level IT Support, responding to and resolving customer requests regarding software, hardware, and network operations difficulties with fast, efficient, and friendly customer service.
Skills & Requirements
Must-have
1st Level IT Support
Respond to customer requests
Accurately document calls
Manage time and workload
Assign incidents and requests
Act as single point of contact
Nice-to-have
Proactive and enthusiastic
Technically savvy agents
Customer service professionalism
Collaborative work environment
Key Requirements
Baseline Security Clearance
Australian Citizen
Customer service experience preferred
Relevant certificate course and/or experience in IT desirable