Sr Customer Success Manager/customer Success Manager-paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions support
Global cross-functional team collaboration
Client strategic business goals alignment
Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software

Job Summary

  • Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software.
  • Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or commission/bonus and annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Enterprise SaaS solutions support
  • Global cross-functional team collaboration
  • Client strategic business goals alignment
  • Product expertise and subject matter
  • Troubleshooting and issue resolution

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • HR/recruiting software domain expertise

Key Requirements

  • 8+ years customer success/account management
  • 5+ years customer success/account management
  • 8+ years enterprise SaaS implementation
  • 5+ years enterprise SaaS implementation
  • Technical understanding of complex software
  • Experience educating clients on products
  • Comfortable working with global teams

Work Rights

Not specified

Tailored Resume

Cover Letter