Base: not specified; bonus/equity: cash-based ince...
Not specified (assumed hybrid based on industry standards).
10 years it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
Integer is seeking a Senior Manager for IT Service Management with a strong background in ITIL practices, governance, and compliance. The role involves overseeing ITSM processes and driving continuous improvement within the organization while fostering a culture of collaboration and innovation
Job Summary
The Senior Manager will own the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
This role is accountable for SOX IT General Controls audit readiness, defining evidence standards, and ensuring ongoing compliance across the organization.
The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.
Matching Summary
Match Score: 85
Integer is seeking a Senior Manager for IT Service Management with a strong background in ITIL practices, governance, and compliance. The role involves overseeing ITSM processes and driving continuous improvement within the organization while fostering a culture of collaboration and innovation.
Salary
Base: Not specified; Bonus/Equity: Cash-based incentive program; Benefits: Comprehensive medical, dental, vision, 401(k) match, paid time off
Skills & Requirements
Must-have
10 years IT Service Management experience
Strong working knowledge of ITIL practices
Experience with Incident Change Problem Management
SOX ITGC audit readiness leadership
CMDB governance and data integrity management
Nice-to-have
ITIL Intermediate or Managing Professional certification
Experience leading large-scale IT modernization
Strong executive communication skills
Ability to balance control with agility
Partnership with Internal Audit and Security teams
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in ITSM or IT Operations
Demonstrated experience with SOX ITGCs or regulated controls