The role involves responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web
Job Summary
The role involves responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web.
Candidates must possess proven leadership skills to manage teams while ensuring adherence to organizational policies and meeting operational SLAs.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development for its employees.
Matching Summary
The role involves responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web.
Skills & Requirements
Must-have
Day-to-day team supervision
Customer service representative management
Operational SLA adherence
Stakeholder management across functions
Nice-to-have
Growth and transformation mindset
In-person collaboration culture
Total Rewards Program benefits
Key Requirements
Bachelor degree required
Over 3 years experience in insurance or call center