Customer Account Manager - Midlands

Roche

Bedfordshire, United Kingdom
Competitive salary; comprehensive benefits pyckage...
Not specified
Contract management within healthcare sector
Advanced excel skills for data analysis
Cross-functional project management experience
Roche is seeking a Customer Account Manager for the Midlands region, focusing on enhancing customer experience and advocating for clients within the healthcare sector. The ideal candidate will have a strong background in account management and a passion for delivering exceptional customer service, contributing to Roche's mission of improving patient outcomes

Job Summary

  • The role focuses on building deep commercial relationships and aligning product solutions with customer strategic business goals in the UK healthcare industry.
  • As the primary point of contact for Roche Managed Service Accounts, you will oversee the entire customer lifecycle by collaborating with cross-functional teams including sales, marketing, and technical services.
  • Roche offers a competitive salary, comprehensive benefits, and continuous support through product training programs to help employees build knowledge and advance their careers.

Matching Summary

Match Score: 85

Roche is seeking a Customer Account Manager for the Midlands region, focusing on enhancing customer experience and advocating for clients within the healthcare sector. The ideal candidate will have a strong background in account management and a passion for delivering exceptional customer service, contributing to Roche's mission of improving patient outcomes.

Salary

Competitive salary; Comprehensive benefits package; Not specified

Skills & Requirements

Must-have

  • Contract management within healthcare sector
  • Advanced Excel skills for data analysis
  • Cross-functional project management experience
  • Strategic account management in UK healthcare
  • Commercial engagement with stakeholders

Nice-to-have

  • Passion for delivering exceptional customer experience
  • Empathy for customers while protecting company interests
  • Strong listening and problem-solving abilities
  • Resilience in managing complex change periods
  • Proactive approach to process improvements

Key Requirements

  • Degree level education or equivalent
  • Proven track record in healthcare contract management
  • Experience in sales or account management within healthcare
  • Sound grasp of UK healthcare environment evolution

Work Rights

Not specified

Tailored Resume

Cover Letter