Operations Manager, Call Center

RESMED ASIA PACIFIC LIMITED

Base: $94,000 - $118,000; bonus/equity: not specif...
Fully remote
Lead and optimize livecall contact center
Oversee all contact center kpis
Analyze trends and implement strategies
Lead and develop multiple Call Center Managers, fostering growth through one-on-ones, coaching, and mentorship

Job Summary

  • Lead and develop multiple Call Center Managers, fostering growth through one-on-ones, coaching, and mentorship.
  • Oversee all contact center KPIs, including telephony metrics and client performance metrics, analyzing trends to exceed performance targets.
  • ResMed offers a comprehensive benefits package including medical, dental, vision, 401(k), ESPP, and generous PTO, fostering a culture of growth and innovation.

Matching Summary

Lead and develop multiple Call Center Managers, fostering growth through one-on-ones, coaching, and mentorship.

Salary

Base: $94,000 - $118,000; Bonus/Equity: Not specified; Benefits: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance

Skills & Requirements

Must-have

  • Lead and optimize LiveCall Contact Center
  • Oversee all contact center KPIs
  • Analyze trends and implement strategies
  • Ensure compliance with regulatory requirements
  • Expertise in contact center technologies

Nice-to-have

  • Build a culture of accountability
  • Foster growth through coaching
  • Enhance customer experience
  • Drive operational excellence

Key Requirements

  • 5+ years leadership experience in contact center
  • 2+ years operations management experience
  • Proven success managing large-scale operations
  • Bachelor's degree in Business or related field

Work Rights

Not specified

Tailored Resume

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