Ability to work rotating shifts in fast-paced environment
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Employees must ensure service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
This role offers flexibility with Work From Home options available for candidates based on location and program requirements.
Matching Summary
Match Score: 75
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
High school diploma with 3-6 months experience
Strong computer navigation and PC knowledge
Ability to work rotating shifts in fast-paced environment
Nice-to-have
Demonstrate empathy and build rapport with customers
Skilled in multi-tasking and adapting to changes
Experience offering additional products or services
Key Requirements
High school diploma required
Three to six months of relevant experience preferred