Base: $21.85 - $32.80; bonus/equity: not specified...
Fully remote
Customer service and patient interaction
Follow workflows in structured environment
Fast-paced environment handling patient needs
This position offers flexible scheduling within extended operating hours to support patient access needs across the week, with options for 4-day or 5-day workweeks and consecutive days off
Job Summary
This position offers flexible scheduling within extended operating hours to support patient access needs across the week, with options for 4-day or 5-day workweeks and consecutive days off.
Responsibilities include scheduling patient appointments, coordinating cancellations and reschedules, obtaining and verifying demographic and insurance information, and performing basic technical troubleshooting for online applications.
Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, generous retirement offerings, paid time off, health and welfare benefits, and educational assistance programs.
Matching Summary
This position offers flexible scheduling within extended operating hours to support patient access needs across the week, with options for 4-day or 5-day workweeks and consecutive days off.
Salary
Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Eligible
Skills & Requirements
Must-have
Customer service and patient interaction
Follow workflows in structured environment
Fast-paced environment handling patient needs
Multitasking and problem-solving skills
Manage multiple-line telephone system
Analysis, logical thinking, accuracy
Strong verbal communication skills
Nice-to-have
Basic medical terminology knowledge
Ability to work variable hours
Provide excellent customer service and follow up
Actively listen to determine customer needs
Key Requirements
0 - 1 year experience in call center, healthcare, or customer service
High School Graduate
No Licensure, Registration, or Certification Required