Job 143689

Honeywell

Manage day-to-day operations
Drive performance across a regional support team
Ensure delivery against quality, efficiency, and sla targets
Lead and coordinate team operations to ensure delivery against quality, efficiency, and SLA targets

Job Summary

  • Lead and coordinate team operations to ensure delivery against quality, efficiency, and SLA targets.
  • Build strong partnerships with regional stakeholders and present team KPIs in operational review meetings, driving follow-up actions.
  • Manage the full employee lifecycle for direct reports, including recruitment, goal setting, coaching, performance reviews, development planning, and retention initiatives.

Matching Summary

Lead and coordinate team operations to ensure delivery against quality, efficiency, and SLA targets.

Skills & Requirements

Must-have

  • Manage day-to-day operations
  • Drive performance across a regional support team
  • Ensure delivery against quality, efficiency, and SLA targets
  • Strengthen operational standards (MOS/HOS)

Nice-to-have

  • Develop team capabilities
  • Support a strong customer experience culture
  • Intercultural sensitivity
  • Solution-oriented, pro-active attitude

Key Requirements

  • 5+ years Customer Support experience
  • 2-3 years in Supervisor position
  • University degree or equivalent experience
  • Business fluent in English

Work Rights

Not specified

Tailored Resume

Cover Letter