Senior It Service Desk Technician

AAA (Automobile Club)

Base: $31.10 - $41.42; bonus/equity: incentive pro...
Not specified (assumed to be hybrid based on typical it roles)
Lead root-cause analysis for recurring problems
Mentor level 1 and level 2 service technicians
Manage enterprise level outage incidents
The Senior IT Service Desk Technician at AAA is responsible for resolving complex IT issues, mentoring junior team members, and improving operational efficiency. The role requires strong technical skills, excellent communication, and a collaborative approach in supporting various systems. The position offers competitive pay and comprehensive benefits tailored to support employees’ well-being and professional growth. ###

Job Summary

  • This role serves as the primary escalation point for Tier 1 and Tier 2 support issues while leading root-cause analysis.
  • The position requires mentoring junior staff, maintaining knowledge base articles, and supporting leadership through performance reporting.
  • Employees receive remarkable benefits including health coverage, a 401(K) match with pension, and paid parental leave.

Matching Summary

Match Score: 85

The Senior IT Service Desk Technician at AAA is responsible for resolving complex IT issues, mentoring junior team members, and improving operational efficiency. The role requires strong technical skills, excellent communication, and a collaborative approach in supporting various systems. The position offers competitive pay and comprehensive benefits tailored to support employees’ well-being and professional growth. ###

Salary

Base: $31.10 - $41.42; Bonus/Equity: Incentive program based on performance; Benefits: Health, dental, vision, 401(K), pension

Skills & Requirements

Must-have

  • Lead root-cause analysis for recurring problems
  • Mentor Level 1 and Level 2 Service Technicians
  • Manage enterprise level outage incidents
  • Ensure SLAs are met in ticket queues
  • Participate in on-call rotation as needed

Nice-to-have

  • Excellent communication skills with customer-first mindset
  • Experience working with Agile teams
  • Ability to explain technical concepts to non-technical staff
  • Confident managing expectations without close supervision

Key Requirements

  • Previous experience mentoring younger staff
  • Proven ability to troubleshoot complex technical issues independently
  • Understanding of Agile concepts and daily standup meetings

Work Rights

Not specified

Tailored Resume

Cover Letter