Technical Support Specialist 1

nissan.ch

Stanfield, AZ, United States
Hybrid
Technical support for vehicle repair
Help desk assistance to technicians
Use of technical service manuals
Replies to TECH LINE cases via email, phone, or chat to assist dealership service technicians with vehicle diagnosis and repair

Job Summary

  • Replies to TECH LINE cases via email, phone, or chat to assist dealership service technicians with vehicle diagnosis and repair.
  • Provides help desk technical assistance consistent with brand values and contributes to building brand value and profitable growth.
  • Offers a comprehensive benefits package including medical, mental health, parental leave, retirement savings, and unique Nissan perks.

Matching Summary

Replies to TECH LINE cases via email, phone, or chat to assist dealership service technicians with vehicle diagnosis and repair.

Skills & Requirements

Must-have

  • Technical support for vehicle repair
  • Help desk assistance to technicians
  • Use of technical service manuals
  • Documentation of technical cases
  • Customer-focused problem analysis

Nice-to-have

  • Good interpersonal and communication skills
  • Cross-departmental teamwork
  • Continuous learning and career growth
  • Diversity and inclusion culture

Key Requirements

  • ASE Master Certification or OEM Master certification
  • Three or more years automotive retail repair experience
  • One or more years related professional experience
  • AA degree preferred or equivalent technical training
  • Typing speed of 30wpm or better
  • Legally authorized to work in the United States

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter