Senior Specialist - Technical Customer Support - Mumbai

Danaher

Mumbai, India
1st level telephonic service response
Technical and application issue resolution
Customer complaint data collection
The Senior Specialist- Technical Customer Support is responsible providing high quality (1st Level) telephonic service response to the clients with good communications skills and teamwork skills to work with his supervisor and the field service and applications operational team

Job Summary

  • The Senior Specialist- Technical Customer Support is responsible providing high quality (1st Level) telephonic service response to the clients with good communications skills and teamwork skills to work with his supervisor and the field service and applications operational team.
  • Provide technical assistance to the customer and resolve technical and application issues.
  • Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.

Matching Summary

The Senior Specialist- Technical Customer Support is responsible providing high quality (1st Level) telephonic service response to the clients with good communications skills and teamwork skills to work with his supervisor and the field service and applications operational team.

Skills & Requirements

Must-have

  • 1st Level telephonic service response
  • Technical and application issue resolution
  • Customer complaint data collection
  • Conflict resolution skills
  • MS Word, Excel, and PowerPoint proficiency

Nice-to-have

  • Continuous improvement culture
  • Belonging and unique viewpoint
  • Teamwork and collaboration
  • Logical and creative thinking

Key Requirements

  • Minimum 5 - 7 Years Experience in IVD Service, application or Clinical Laboratory
  • Biomedical/ Electronics/Instrumentation, M.Sc./BE/B. Tech education

Work Rights

Not specified

Tailored Resume

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