So, Service Manager

United Overseas Bank

Professional customer interaction skills
First contact resolution capability
Digital platform promotion experience
The role involves attending to customers professionally, managing queries, and directing them to appropriate channels

Job Summary

  • The role involves attending to customers professionally, managing queries, and directing them to appropriate channels.
  • The incumbent will act as a Service and Digital Champion to support branch service delivery and educate customers on self-service platforms.
  • The position requires leading communication on service matters and spearheading initiatives to drive a service excellence culture within the branch.

Matching Summary

The role involves attending to customers professionally, managing queries, and directing them to appropriate channels.

Skills & Requirements

Must-have

  • Professional customer interaction skills
  • First contact resolution capability
  • Digital platform promotion experience
  • Staff coaching and development ability
  • High standards of personal grooming

Nice-to-have

  • Positive rapport building with customers
  • Experience in service quality standards
  • Commitment to long-term success values
  • Teamwork and collaborative spirit

Key Requirements

  • Ability to develop staff competencies through coaching
  • Professional image and high grooming standards
  • Willingness to participate in learning journeys

Work Rights

Not specified

Tailored Resume

Cover Letter