Assoc. Manager, Service Reliability Engineering

Amadeus Data Processing GmbH

Bogota, Colombia
Hybrid
Incident detection and resolution
Monitoring critical production systems
Cloud platforms support
The Amadeus Frontline Services (FLS) Team Manager is responsible for leading one of the sites that is part of the global 24x7 team, dedicated to the monitoring and recovery of Amadeus's most critical production systems

Job Summary

  • The Amadeus Frontline Services (FLS) Team Manager is responsible for leading one of the sites that is part of the global 24x7 team, dedicated to the monitoring and recovery of Amadeus's most critical production systems.
  • Promote and facilitate the skill development of team members, particularly in cloud platforms and new technologies.
  • Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

Matching Summary

The Amadeus Frontline Services (FLS) Team Manager is responsible for leading one of the sites that is part of the global 24x7 team, dedicated to the monitoring and recovery of Amadeus's most critical production systems.

Skills & Requirements

Must-have

  • Incident detection and resolution
  • Monitoring critical production systems
  • Cloud platforms support
  • Data analysis for improvement
  • Operational excellence
  • 24x7 follow-the-sun model

Nice-to-have

  • Team development
  • Knowledge sharing
  • Continuous improvement
  • Diverse and inclusive workplace

Key Requirements

  • Proven experience leading technical operations
  • Strong analytical skills
  • Solid understanding of cloud platforms
  • Excellent organizational skills
  • Ability to manage escalations

Work Rights

Not specified

Tailored Resume

Cover Letter