Facility Operation Center Technical Specialist, Facility Operations Center
Amazon
United States
111,300.00 - 186,100.00 usd annually py
On-site
Life-safety systems monitoring
Infrastructure equipment alarms
24x7x365 global operations
The FOC Technical Specialist facilitates and deep dives customer impacting events, locates systemic infrastructure issues using data driven analysis to drive solutions and serves as a subject matter expert on department processes
Job Summary
The FOC Technical Specialist facilitates and deep dives customer impacting events, locates systemic infrastructure issues using data driven analysis to drive solutions and serves as a subject matter expert on department processes.
You will play a significant role in the career development of the global FOC team by mentoring and helping managers guide the career growth of their team members.
You will be responsible for delivering global projects while influencing stakeholders by creating reports, improving processes, and presenting narratives.
Matching Summary
The FOC Technical Specialist facilitates and deep dives customer impacting events, locates systemic infrastructure issues using data driven analysis to drive solutions and serves as a subject matter expert on department processes.
Salary
111,300.00 - 186,100.00 USD annually
Skills & Requirements
Must-have
life-safety systems monitoring
infrastructure equipment alarms
24x7x365 global operations
data driven analysis
customer impacting event facilitation
technical training management
Nice-to-have
career development mentoring
stakeholder influence
process improvement leadership
building strong narratives
Key Requirements
Proven and tested leadership skills
Subject matter expert on department processes
Experience with AAR, COE, AWS Emergency Response protocols