Facility Operation Center Technical Specialist, Facility Operations Center

Amazon

United States
111,300.00 - 186,100.00 usd annually py
On-site
Life-safety systems monitoring
Infrastructure equipment alarms
24x7x365 global operations
The FOC Technical Specialist facilitates and deep dives customer impacting events, locates systemic infrastructure issues using data driven analysis to drive solutions and serves as a subject matter expert on department processes

Job Summary

  • The FOC Technical Specialist facilitates and deep dives customer impacting events, locates systemic infrastructure issues using data driven analysis to drive solutions and serves as a subject matter expert on department processes.
  • You will play a significant role in the career development of the global FOC team by mentoring and helping managers guide the career growth of their team members.
  • You will be responsible for delivering global projects while influencing stakeholders by creating reports, improving processes, and presenting narratives.

Matching Summary

The FOC Technical Specialist facilitates and deep dives customer impacting events, locates systemic infrastructure issues using data driven analysis to drive solutions and serves as a subject matter expert on department processes.

Salary

111,300.00 - 186,100.00 USD annually

Skills & Requirements

Must-have

  • life-safety systems monitoring
  • infrastructure equipment alarms
  • 24x7x365 global operations
  • data driven analysis
  • customer impacting event facilitation
  • technical training management

Nice-to-have

  • career development mentoring
  • stakeholder influence
  • process improvement leadership
  • building strong narratives

Key Requirements

  • Proven and tested leadership skills
  • Subject matter expert on department processes
  • Experience with AAR, COE, AWS Emergency Response protocols
  • Ability to lead DC availability meetings

Work Rights

Not specified

Tailored Resume

Cover Letter